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Providing services to separated parents in dispute over the care and decision making of their children creates a risk for the service provider. If one or other parent is dissatisfied with the outcome, a parent may write disparaging comments on the Internet and/or make an official complaint to the service providerís regulatory body.
Indeed, complaints arising in the context of service to separated parents are the greatest source of complaints regulatory bodies receive.
These issues also arise outside of parenting disputes when the complainant is considered to have a high conflict personality.
Whether the complaint is valid or not, when received, the service provider feels overwhelmed and scared. Although always a concern of service, when faced with a complaint, the service provider may not know who to turn to or what to do. They also worry about the integrity of their practice, personal reputation and job security.
Feelings of shame, fear and embarrassment can isolate the service provider causing conditions to challenge judgement and limit thinking about strategies to address their concerns arising.
This service is to help the service provider in these circumstances by processing their situation and generating options to manage the process as well as address concerns for reputation and their practice.
Service is available in person or through video conferencing over the Internet. I use ZOOM for video conferencing. It is easy to use assuming you have a computer, tablet or smartphone with camera and microphone.
(For those who would like to read more about the scope of the problem regarding frivolous and vexatious complaints arising in the context of parenting disputes between separated parents, this report, Position Paper: Frivolous and Vexatious Complaints Against Custody & Access Assessors, by The Action Group on Access to Justice from the Law Society of Ontario, may be of value.)
Fee: $200.00/hr billing for actual time used in 5 minute increments to the next highest interval.
Clients provide payment by cash, cheque or eTransfer at the end of the meetings. A receipt is always provided.
Third Party Payments (EAP and other Benefit Providers):
Pleased be advised that I do not accept payment by third party payers (benefit or EAP providers) whatsoever. People are directly responsible for payment of services as per the information above at the time of service. A receipt will be provided with which persons can seek reimbursement from their EAP or benefit provider. I take no responsibility for your reimbursement. Reimbursement remains a matter between you and your benefit or EAP provider.
If you do seek reimbursement through your benefit or EAP provider and I am called to verify the charge, I will do so with your implied consent. My disclosure will be limited to advising of my credentials as well as verifying the billing information, service provided and persons served. Please note, this is a clinical-legal service and may not be covered. No information regarding the nature or content of information discussed will be provided without signed consent, for which you will be charged as per the time required.
All matters remain confidential with the following exceptions:
Gary Direnfeld, MSW, RSW
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